Shipping By Fedex
We do shipping by Fedex. Please track your Fedex number in your account if you did a purchase.
Exchange and Return Period
Exchange or return your item anytime from the original purchase date within the timeframe below:
Free shopping and free return on Dec 2012, if the purchase is over 100 USD. For purchase over 1000 USD all the times
· 14 days for all products
*T - J Magic is not responsible for carrier charges incurred for the exchange and return period. Please refer to the terms and conditions of your plan to verify the carrier conditions.
Some items cannot be returned, including:
· Labor, delivery and/or installation services
· Items that are damaged or abused
· Items that are missing accessories
· Etched or otherwise personalized items
Original Receipt and Valid Photo ID
Bring the original receipt as well as your valid photo ID for all exchanges, returns, price matches and warranty repair services. T - J Magic accepts the following forms of photo identification:
· U.S., Canadian or Mexican driver's license
· U.S. state ID
· Canadian province ID
· U.S. military ID
We electronically secure your information solely for the purpose of returns management, in accordance with state and federal laws regarding consumer privacy.
There is a 25% restocking fee for special order products.
Promotional Items and Bundles
As a benefit to our customers, T - J Magic occasionally offers promotional items and savings with a purchase or enhanced savings on a bundle of items when they are purchased together.
· When a promotional item is returned, the value of the promotional item is deducted from the refund amount. For instance, if you purchase a hat and get a $10 gift card or 50% off of a hat set, the $10 value of the gift card or the total value of the hat set would be subtracted from the refund.
Your refund will generally be in the same form as the original payment. However, when the item was purchased with cash or with a debit card without a major credit card logo for more than $500, or with a check for more than $250 the refund will be in the form of a check mailed to you within 10 business days. If the item was purchased using debit and the debit card has a major credit card logo, refunds under $250 will be issued as cash; refunds over $250 will be credited back to the card.
When a product that was purchased when a mail-in rebate was available on the item, the amount of the rebate may be deducted from the refund amount.
Country of Origin
The item must be exchanged or returned in the country in which it was originally purchased.
T - J Magic Discretion
T - J Magic reserves the right to deny any return.
Some tests may use a different set of policies. When a different policy is in effect, you will be informed of those differences prior to purchase.
To Return Special Delivery Items, Performance Service Plans, or Black Tie Protection
To exchange or return items that were delivered, such as scarf, hats, clothing and other fashion accessories, please call T - J MAGIC.
To return or cancel your T - J Magic Performance Service Plan or Black Tie Protection plan, please call T - J MAGIC.